Shipping policy

Shipping Policy

Last Updated: Aug.09.2024

Thank you for visiting and shopping at [Your Brand Name]. Below is our Shipping Policy, outlining the terms and conditions for the delivery of your orders.

1. Processing Time
- Order Processing: Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- High Demand: During peak seasons or promotional periods, processing times may be longer. We appreciate your patience and will keep you informed of any delays.

2. Shipping Rates & Delivery Estimates
- Standard Shipping: [Estimated Delivery Time, 21-35 business days], with a flat rate of [$29].
- Express Shipping: [Estimated Delivery Time, e.g., 7-15 business days], with a flat rate of [$59].
- Free Shipping: Orders over [$120] qualify for free standard shipping.

Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order directly on our website or through the carrier’s website.

4. Shipping Destinations
- Domestic Shipping: We currently ship within [USA, GERMANY, UK, AUSTRALIA].
- International Shipping: We offer international shipping to other contries. Please note that international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Brand Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Shipping Restrictions
- We do not ship to PO Boxes or APO/FPO addresses.
- Orders placed after [Time] will be processed on the next business day.

6. Delivery Issues
- Lost or Stolen Packages: [Your Brand Name] is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, [Your Brand Name] will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
- Incorrect Addresses: Please ensure all shipping information is correct. If you made an error in your shipping details, contact us immediately at [Customer Support Email/Phone Number]. We cannot guarantee changes once an order has been placed.

7. Contact Information
If you have any questions regarding our shipping policy, please contact us at:
- **Email:** service@mozoo.studio
- **Phone:** +86 1590 686 5528(whatsapp)

We strive to provide you with the best shopping experience possible. Thank you for choosing [Your Brand Name] for your bathing needs!